1. Introduction

EagleWatch Secure Systems Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

When you request a quote or engage our services, we may collect:

Name and contact information (phone number, email address)
Property address and type
Payment information (processed securely through third-party providers)
Communication preferences

Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent on site
Referring website information

Installation Information

During installation, we may document:

Camera placement locations
System configuration details
Network setup information (for troubleshooting purposes)

3. How We Use Your Information

We use the information we collect to:

Provide quotes and schedule installations
Deliver and improve our services
Communicate with you about your installation and support
Send promotional offers and security tips (with your consent)
Process payments and maintain records
Comply with legal obligations
Analyze website usage to improve user experience

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Payment processors, email services, and other vendors who assist our operations
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

We require all third parties to respect your privacy and handle your data securely.

5. Your Security Camera Footage

Important: We do not have access to your security camera footage. Your recordings are stored locally on your NVR (Network Video Recorder) at your property. We do not operate cloud storage services and cannot view, access, or share your footage.

You maintain full control and ownership of all recordings captured by your security system.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure data storage and transmission
Limited access to personal information on a need-to-know basis
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide ongoing support for your installation
Comply with warranty obligations
Meet legal and regulatory requirements
Resolve disputes

Customer records are typically retained for 7 years after the last service interaction.

8. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time
Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, contact us using the information provided below.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Phone: (647) 202-8060
Email: [email protected]
Service Area: Greater Toronto Area

14. Canadian Privacy Laws (PIPEDA Compliance)

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. As a Canadian business operating in Ontario, we adhere to the following PIPEDA principles:

Accountability: We are responsible for all personal information under our control
Identifying Purposes: We identify the purposes for collecting personal information before or at the time of collection
Consent: We obtain your knowledge and consent for the collection, use, or disclosure of personal information
Limiting Collection: We limit collection to what is necessary for identified purposes
Limiting Use, Disclosure, and Retention: We use, disclose, and retain personal information only as necessary
Accuracy: We keep personal information as accurate, complete, and up-to-date as necessary
Safeguards: We protect personal information with appropriate security safeguards
Openness: We make our policies readily available to you
Individual Access: Upon request, you can access your personal information
Challenging Compliance: You may challenge our compliance with these principles

15. Data Breach Notification

In accordance with Canadian law, if we experience a data breach involving your personal information that poses a real risk of significant harm, we will:

Notify you as soon as feasible
Report the breach to the Office of the Privacy Commissioner of Canada
Notify any other organizations that may be able to reduce the risk of harm
Keep records of all breaches for at least 24 months

16. Your Privacy Complaint Rights

If you believe we have not handled your personal information properly, you have the right to:

File a complaint with us directly using the contact information below
File a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
Contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca

Privacy Policy